Shipping & Delivery
At Flatfurn, we are committed to providing a seamless and reliable shopping experience, ensuring that your order arrives quickly and in perfect condition.
Our efficient shipping process allows us to deliver high-quality DIY furniture directly to your doorstep, anywhere in Europe.
Free Shipping
Our standard delivery time is between 2 to 5 working days, ensuring that you receive your furniture quickly and without unnecessary delays. The moment your order is dispatched, you will receive an email containing a Track & Trace link, enabling you to monitor the status of your shipment.
Unlike many other companies, we offer free shipping on all orders, no matter the size or value of your purchase.
Delays & Lost Packages
In the rare event that your package is delayed or goes missing, this information will be reflected in the Track & Trace system. We recommend checking your tracking details regularly, but if you need additional support, our team is always available to help.
Should you experience any issues, please do not hesitate to contact us at [email protected], and we will work swiftly to resolve the situation.
Damaged Packages
We take great care in packaging our products securely, but should your package arrive damaged, we ask that you photograph the package before opening it. These images will help us assess the issue and assist you in finding the best solution.
Please email the photos along with a brief description of the problem to [email protected], and our team will guide you through the next steps.
DPD Your Delivery Experts
Every order is handled with care and dispatched through our trusted shipping partner, DPD. By working exclusively with DPD, we ensure that your package is never transferred to third-party couriers, allowing for a faster, more secure, and hassle-free delivery experience.
Returns & Refunds
We want you to feel completely confident in your purchase, which is why we offer a 30-day return policy, exceeding the legal requirement of 14 days. If for any reason you are not satisfied with your order, you are welcome to return it within this period. However, please note that return shipping costs and arrangements are the responsibility of the customer. You may select a courier of your choice to return your package to us.
At FlatFurn, we strive to make every step of your shopping journey as smooth as possible. If you have any further questions regarding shipping, delivery, or returns, feel free to reach out to us at [email protected]. Our team is always ready to assist you.