If you need to change or cancel your order before it is shipped, please send an email to [email protected] as soon as possible. Once an order is placed, it is automatically sent to our warehouse for processing. If the order has not yet been packed or shipped, we will do our best to accommodate your request. However, if the order has already been processed, it may no longer be possible to make changes or cancel it. In that case, you can return the order once it has been delivered by following our return policy. 

If you have any questions or need assistance, feel free to reach out to us, and we will be happy to help.

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Our standard delivery time is between 2 to 5 working days, ensuring that your Flatfurn arrives quickly and efficiently. Once your order has been dispatched, you will receive an email with a Track & Trace link that allows you to monitor your shipment’s progress. If there are any unexpected delays or if your package is missing, this will be reflected in the tracking system. We recommend checking your tracking details regularly to stay updated on the status of your delivery.

While we strive to deliver all orders accurately and on time, occasional packaging errors or delivery delays may occur. In such cases, we will work with you to resolve the issue as quickly as possible, but we do not offer compensation for any additional costs or delays related to the assembly process.

If you experience any issues with your shipment or require further assistance, please do not hesitate to contact us at [email protected]. Our team is ready to help and will work quickly to resolve any concerns.

We offer free shipping on all orders, regardless of the size or value of your purchase. There are no additional shipping fees, so the price you see at checkout is the final price you pay. Our goal is to make your shopping experience as convenient and transparent as possible, ensuring that you can enjoy our products without worrying about extra costs.

As soon as your order is dispatched, you will receive an email with a Track & Trace link, allowing you to follow your shipment in real time. This tracking system provides updates on your package's journey and estimated delivery time. In the rare case of a delay or a missing package, this information will be visible in the tracking details. We recommend checking the status of your order regularly to stay informed. If you need further assistance or have concerns about your shipment, our team is always available to help and ensure your order reaches you as smoothly as possible.

The tube diameters of 26.9 mm for round tubing and 25x25 mm for square tubing refer to the external dimensions. The dimensions listed for the furniture also indicate external measurements. However, the flange of the base plate is not included in these measurements. For round tubing, we recommend accounting for an additional 25 mm for the base plate flange, while for square tubing, an additional 20 mm should be considered.

If you are mounting the furniture between two walls, it is important to subtract the flange measurements on both sides to ensure the furniture, including the base plates, fits within the available space.

Flatfurn offers a selection of finishes, allowing you to choose between galvanized or black steel. The tubes are available in both round and square designs, with round tubing having a diameter of 26.9mm and square tubing measuring 25 x 25mm.

The round black finish provides a modern industrial look with a bold character, while the round silver option offers a classic galvanized appearance with a timeless feel. The square black design has a minimalist and contemporary aesthetic with clean, sharp lines, whereas the square silver finish is a refined choice that works well in a variety of interiors. With these options, Flatfurn allows you to customize your furniture to match your personal style.

The silver and Vintage Brown series are rust-resistant, making them suitable for various environments. The black series, however, is not recommended for use in areas with high humidity, as prolonged exposure to moisture can lead to rust formation over time. The cut edges of the tubes may develop rust, although these are generally covered by connectors, reducing exposure. In case of significant damage to the surface, there is always a possibility of rust forming across all series. Proper care and placement will help maintain the longevity of your furniture.

To a certain extent, the tubes are resistant to scratches and impacts, but they are not designed to withstand heavy damage. As an industrial product, the tubes may have small imperfections resulting from production, cutting, or transport. These minor marks do not affect their strength or durability. In rare cases, there may be slight variations in length of up to 5 mm due to manufacturing tolerances. Some tubes may also have printed product codes, which is common for steel tubing. These markings can be removed using appropriate cleaning methods if desired.

The flange of the base plate is not included in the external dimensions. For round tubing, we recommend adding 25 mm to account for the flange, while for square tubing, an additional 20 mm should be considered. If you plan to mount the furniture between two walls, it is important to subtract the flange measurements on both sides to ensure a proper fit within the available space.

Our tubes have an industrial character and may have slight imperfections due to the production, cutting, or transportation process. These minor variations do not affect the strength or durability of the product but add to the raw and authentic look of the material. In some cases, we have improved our production process to enhance quality, which can result in slight differences in color or texture compared to previous batches. If you are unsure about a match with an existing product, feel free to contact our customer service team for advice before placing your order.

Our tubes have an industrial look and may feature small imperfections that can occur during production, cutting, or transport. These minor marks and variations are a natural part of the material and do not affect the strength or durability of the product. Since the tubes are manufactured with precision, length tolerances are minimal, but in rare cases, there may be a slight variation of up to 5 mm. This ensures that each piece retains its sturdy and reliable quality while maintaining the raw, industrial aesthetic that defines Flatfurn furniture.

The weight capacity of Flatfurn furniture depends on the specific design, dimensions, and construction of each piece. For furniture that is mounted to a wall or ceiling, it is essential to use the correct plugs and screws to ensure secure installation. The universal plugs included in the package are suitable for many surfaces, but they may not be the best option for all types of walls. It is advisable to check which type of wall plugs are best suited for your specific wall material.

The overall load-bearing capacity also depends on the condition and strength of the walls or ceilings where the furniture is mounted. If you are unsure whether your surface can support the desired weight, we recommend consulting a professional to ensure safe and stable installation.

Yes, if you want to give your tube construction a clean and polished look, you can use our Allen bolt cover caps. These caps not only enhance the appearance of your project but also help prevent the bolts from loosening over time. They are easy to install by simply pressing them into the Allen bolts, providing a secure and seamless finish. This small addition makes a big difference in both the aesthetics and stability of your furniture. You can find these cover caps in our accessories section.

Unfortunately, we do not offer an assembly service for Flatfurn furniture, as our products are designed for customer assembly. Each Flatfurn DIY package includes all the necessary components, such as screws, plugs, Allen bolts, an Allen key, durable connectors, and premium steel tubing. The designs are intentionally straightforward, making assembly simple even for those with no prior construction experience.

If you prefer not to assemble the furniture yourself, we recommend consulting a professional for assistance. While we strive to deliver all orders accurately and on time, occasional packaging errors or delivery delays may occur. In such cases, we will work with you to resolve the issue as quickly as possible, but we do not offer compensation for any additional costs or delays related to the assembly process.

For furniture that is mounted on walls or ceilings, it is important to use the appropriate plugs and screws to ensure a secure installation. The universal plugs included in the package are suitable for many surfaces, but they may not be the best option for all types of walls. We advise checking which type of wall plugs are best suited for your specific material. The overall load-bearing capacity of the furniture also depends on the condition and strength of the walls or ceilings where it is mounted. If you are unsure whether your surface can support the desired weight, we recommend consulting a professional to ensure safe and stable installation.

We want you to feel confident in your purchase, which is why we offer a 30-day return policy, exceeding the legal requirement of 14 days. If you are not satisfied with your order, you can return it within this period, as long as the item is unused, undamaged, and in its original packaging.

Return shipping is the responsibility of the customer, which means you are free to choose any courier service that suits you best. To avoid damage during transit, please ensure the package is securely wrapped. Once the return has been shipped, we recommend keeping the tracking information until the package has been received.

To initiate a return, please contact us at [email protected] for the return address and further instructions. Once we receive and inspect the item, we will process your refund, which will be issued to your original payment method within a few business days. Please note that the original shipping costs are non-refundable.

If you have any questions about the return process, feel free to reach out to our team. We are happy to assist you.

This is certainly not our intention and rarely happens, but if you have received the wrong item or something is missing from your order, we will make sure to resolve the issue as quickly as possible. Please contact us at [email protected] with your order details and a brief description of the problem, and we will arrange for the correct or missing item to be sent to you as soon as possible.

In some cases, it may seem like a tube is missing, but we pack as efficiently and sustainably as possible. Always unpack all tubes completely before assuming something is missing. We often bundle different tube lengths together, and they may be tightly sealed behind each other, making it appear as if some are missing. If you still believe an item is not included, feel free to reach out, and we will be happy to assist you.

We take great care to ensure that all packages are securely packed, but if your order arrives damaged, we are here to help. Before opening the package, we recommend taking clear photos of the damage, as this will allow us to assess the issue and determine the best solution. Please send the photos along with a brief description of the problem to [email protected], and our team will assist you as quickly as possible to resolve the situation. Your satisfaction is our priority, and we will make sure to find the best possible solution for you.

In some cases, it is possible to order a custom-made piece of furniture. However, please note that custom-made products cannot be returned. If you are interested in a personalized design, you can request a quote by emailing [email protected]. To help us assess the possibilities, please include a sketch with the desired dimensions and your contact details. Our team will review your request and get back to you with options tailored to your needs.

Flatfurn offers high-quality, stylish, and durable furniture solutions designed for businesses of all sizes. Whether you are furnishing a retail space, restaurant, office, hotel, or holiday rental, our modular and customizable designs provide both functionality and aesthetic appeal.

For businesses looking to purchase in larger quantities, we offer competitive pricing and a seamless ordering process for bulk orders. Our industrial-style furniture is not only visually striking but also built to withstand high-traffic environments, making it an ideal choice for professional settings.

We also specialize in custom-made solutions for project interiors, creating tailor-made designs that align with your brand identity and spatial requirements. Whether you need unique shelving for a boutique, coat racks for a hotel, or workspace solutions for an office, we can provide a perfect fit for your needs.

For more details, visit our dedicated B2B page.

If you own a store and are interested in reselling our products, we would love to hear from you. We are always open to exploring partnerships with retailers who share our passion for high-quality, industrial-style furniture. For more information about resale opportunities, pricing, and potential collaboration, feel free to reach out to us at [email protected]. Our team will be happy to discuss the possibilities with you.

FlatFurn offers high-quality, stylish, and durable furniture solutions designed for businesses of all sizes. Whether you are furnishing a retail space, restaurant, office, hotel, or holiday rental, our modular and customizable designs provide both functionality and aesthetic appeal.

For businesses looking to purchase in larger quantities, we offer competitive pricing and a seamless ordering process for bulk orders. Our industrial-style furniture is not only visually striking but also built to withstand high-traffic environments, making it an ideal choice for professional settings.

We also specialize in custom-made solutions for project interiors, creating tailor-made designs that align with your brand identity and spatial requirements. Whether you need unique shelving for a boutique, coat racks for a hotel, or workspace solutions for an office, we can provide a perfect fit for your needs.

For more details, visit our dedicated B2B page.

At FlatFurn, we believe in giving back and making a positive impact beyond our products. That’s why, with every order, we donate €1.00 to a charitable organization. During checkout, you have the option to choose between WWF and Save the Children, allowing you to support a cause that matters to you. This initiative is our way of contributing to a better world, making each purchase not only a step toward stylish and functional furniture but also toward meaningful change.